Manager Retail Operations (f/m/x)

TASKS WITH IMPACT

• Take ownership of the day-to-day operations and quality of our Crosschannel Services and Interstore Logistics processes across the DACH organization
• Be the go-to person for our stores when operational or process-related questions come up, coordinating solutions, escalating topics when needed and making sure they are followed through
• Challenge existing processes, identify opportunities for improvement and continuously develop them to make operations more efficient, transparent and customer-focused
• Drive projects and rollouts independently, from the initial idea and requirements definition through testing and implementation to the handover into day-to-day operations
• Work closely with stores, internal teams, IT and external service partners to bring requirements together, align solutions and keep everyone on the same page
• Keep an eye on relevant KPIs and service performance and turn insights into concrete actions to improve usage, revenue, service quality and customer satisfaction
• Keep process documentation, guidelines and training materials up to date and make sure new processes come to life through clear communication and engaging training
• Prepare business cases, analyses, decision papers, presentations and management updates to support operational improvements and the launch of new services
  
  
  
  

YOUR SKILLS

• A degree in business, a commercial apprenticeship or comparable qualification, combined with at least two years of relevant professional experience
• A solid understanding of retail, store and omnichannel processes and a genuine interest in how things work in day-to-day operations
• Experience in driving projects, rollouts and process improvements from idea to implementation
• A strategic mindset combined with a hands-on mentality and a strong drive to turn ideas into action
• Strong analytical skills and confidence in working with KPIs and operational data
• A structured and independent way of working, with the flexibility to adapt to changing priorities
• Clear and confident communication in German and English, with the ability to bring different stakeholders together
• Enjoyment of cross-functional collaboration with stores, internal teams, IT and external partners

DO YOU RECOGNIZE YOURSELF?

Then become part of our international company and apply, stating your salary expectations and possible starting date.

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.
We look forward to hearing from you!

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.